Privacy policy
Last Updated: 17 July 2026
At Biotrion, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website.
Information We Collect
We may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Payment information (processed securely through trusted payment providers)
- Order history
- IP address
- Browser and device information
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Arrange delivery
- Provide customer support
- Send order confirmations and shipping updates
- Prevent fraudulent activity
- Improve our website and services
- Comply with legal obligations
Cookies
Our website uses cookies to improve your browsing experience, analyse website performance and personalise content.
You may manage or disable cookies through your browser settings.
Data Security
We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse or disclosure.
Third-Party Services
Your information may be shared with trusted service providers including:
- Payment processors
- Delivery companies
- Fraud prevention providers
- Website analytics providers
- Customer support services
These providers only receive the information necessary to perform their services.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where permitted by law
- Object to certain processing activities
Contact
Biotrion
50–54 Blandford Street
London W1U 7HX
United Kingdom